judifree Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how judifree ("judifree", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "User", "Player") who access or use the judifree website at judifree.club and all related services, including online casino games, live dealer products, sportsbook betting, crash games, account management, payment processing, and customer support.

By registering an account, accessing the judifree platform, or continuing to use our services after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must cease using judifree immediately and may request account closure by contacting our support team.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together govern your relationship with judifree.

2. Data Controller

For the purposes of applicable data protection legislation, judifree acts as the data controller in respect of personal data collected through the judifree platform. As data controller, judifree determines the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, they do so as data processors under contractual terms that require them to maintain appropriate security and confidentiality standards.

3. Personal Data We Collect

judifree may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, national identification number or passport number, and copies of government-issued identification documents submitted for KYC (Know Your Customer) verification.
• Contact Data: Email address, phone number, and residential address (including city, state, and postcode within Malaysia or applicable jurisdiction).
• Financial Data: Payment method details (Touch n Go eWallet, Boost, bank account details for FPX transfers, masked card numbers for Visa/Mastercard), deposit and withdrawal transaction records, and wallet balance history.
• Account Data: Username, hashed password, account preferences, session history, game play logs, betting history, and bonus redemption records.
• Technical Data: IP address, device type and operating system, browser type and version, time zone, geolocation data, and platform access logs.
• Communications Data: Records of your interactions with judifree customer support, including live chat transcripts, email correspondence, and WhatsApp messages.
• Marketing Preferences: Your stated preferences regarding promotional communications from judifree.

4. How We Collect Your Data

judifree collects personal data through the following channels:

• Direct Submission: Information you provide when registering a judifree account, completing KYC verification, making deposits or withdrawal requests, contacting support, or updating your account profile.
• Automated Collection: Technical data collected automatically when you access the judifree platform, including via cookies, web beacons, and server logs.
• Third-Party Sources: Identity and fraud screening data from KYC verification partners; payment confirmation data from payment processors including Touch n Go and bank FPX services; geolocation data from IP resolution services.

5. Purposes and Legal Bases for Processing

judifree processes your personal data for the following purposes and on the following legal bases:

• Account Registration and Management (Contract): To create and maintain your judifree account, verify your identity and age, and provide access to platform services.
• Payment Processing (Contract): To process deposits and withdrawals in MYR via your chosen payment method.
• Legal and Regulatory Compliance (Legal Obligation): To meet KYC, anti-money laundering (AML), and other applicable compliance requirements, including record-keeping obligations.
• Fraud Prevention and Security (Legitimate Interest): To detect and prevent fraudulent activity, multi-accounting, and other breaches of our Terms and Conditions.
• Responsible Gaming (Legal Obligation / Legitimate Interest): To monitor play patterns and enforce self-exclusion and limit tools as required by responsible gaming obligations.
• Marketing Communications (Consent): To send you promotional offers and updates about judifree, where you have opted in. You may withdraw consent at any time by contacting support or updating your preferences.
• Platform Improvement (Legitimate Interest): To analyse aggregated usage data to improve the performance, usability, and game selection of the judifree platform.

6. Sharing of Personal Data

judifree does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described above:

• Payment Processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, Visa, and Mastercard, for the processing of financial transactions.
• KYC and Fraud Screening Providers: Third-party identity verification and fraud detection services that process data on our behalf under data processing agreements.
• Game Providers: Where game providers require technical account identifiers (not full PII) to deliver game content and maintain fair play systems.
• Regulatory and Law Enforcement Authorities: Where we are legally required to disclose data in response to a valid legal request, court order, or regulatory directive.
• IT and Infrastructure Providers: Cloud hosting and platform infrastructure providers operating under strict data processing agreements.

All third parties engaged by judifree are required to implement appropriate technical and organisational security measures and to process data only for the specified purpose.

7. International Data Transfers

Your personal data may be transferred to and processed in jurisdictions outside of Malaysia as part of judifree's use of cloud infrastructure and third-party service providers. Where such transfers occur, judifree ensures that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under applicable data protection frameworks, to ensure your data receives a level of protection consistent with this Policy.

8. Data Retention

judifree retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes. In general:

• Account and transaction records are retained for a minimum of five (5) years following account closure, as required by applicable AML regulations.
• KYC documentation is retained for a minimum of five (5) years after the end of the business relationship.
• Support communications are retained for a period of two (2) years.
• Marketing consent records are retained for the duration of the consent and for one (1) year after withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with judifree's data management procedures.

9. Cookies and Tracking Technologies

judifree uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that enable certain platform functionality.

• Essential Cookies: Required for the judifree platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled.
• Performance Cookies: Used to analyse how players interact with the judifree platform in aggregate, helping us identify and fix performance issues.
• Preference Cookies: Remember your settings and preferences (such as language or display settings) between sessions.

You can manage or block non-essential cookies via your browser settings. Note that disabling certain cookies may affect the functionality of the judifree platform.

10. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by judifree:

• Right of Access: Request a copy of the personal data judifree holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing: Request that we restrict processing of your data in certain circumstances.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact judifree support via live chat or email. We will respond to verifiable requests within 30 days. We may need to verify your identity before processing certain requests.

11. Security Measures

judifree implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data, multi-factor authentication for internal systems, and regular security assessments. No method of transmission or storage is 100% secure. If you become aware of any security vulnerability affecting judifree, please contact our support team immediately.

12. Children and Minors

The judifree platform is strictly for adults aged 21 years and above. judifree does not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a minor has registered an account, we will immediately suspend the account, delete all associated data, and forgo any deposits made. Parents or guardians who believe a minor has registered with judifree are encouraged to contact our support team immediately.

13. Changes to This Policy

judifree reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes will be communicated to registered players via email or an in-platform notification prior to the effective date. The date at the top of this Policy reflects the date of the most recent revision. Continued use of the judifree platform following any update constitutes your acceptance of the revised Policy.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact judifree via:

• Live Chat: Available 24/7 on the judifree platform
• WhatsApp: Available 24/7 for registered players
• Email: [email protected]

We aim to respond to all data-related enquiries within five (5) business days.